Frequently Asked Questions
Find answers to common questions about Nonli.
Generate a Bluesky App Password for Nonli
This documentation explains how to generate an app password in Bluesky to use with the Nonli application.
How can I add a logo to a brand?
Add or replace a logo from the brand’s Brand information form. The logo helps users identify the correct brand in selectors; it does not replace the profile image configured on a social network.
How can I add a social account or page?
Add a social account or page to a Nonli brand from the Posts module or social account management.
How can I assign a website to a brand?
Assign the website from the settings of the brand that owns its editorial content. Open Brands , select the brand, find its website or domain section, and add the canonical domain without a path.
How can I assign an account to another brand?
Move a connected social account only if you administer both the current and destination brands.
How can I assign multiple websites/domains to my brand?
How can I assign multiple websites/domains to my brand? Verify the result Make the change in the correct company and check the exact user, brand, page, or profile before saving.
How can I change my language preference?
The interface language is a personal preference. Open the main menu, select My information , then General , choose the desired language, and save.
How can I change my password?
When you can sign in, open My information , go to the security or password section, enter your current password and the new password, then save.
How can I configure a new role?
Configure a role from Roles in company administration. A role should grant the smallest set of features and brands that a person or integration needs; it should not be used to share one user account between several people.
How can I create a brand?
Create a brand from Brands in company administration. A brand groups the sites, social accounts, users, templates, and publishing configuration that belong to the same editorial perimeter.
How can I leave a company?
Leaving a company removes your access to its brands and data; it does not delete your personal Nonli user.
How can I remove a role?
Delete a role only when it is no longer assigned. Open Roles , select the role, and first identify every user or integration that uses it.
How can I remove a user?
Removing a user revokes that person’s access to the current Nonli company. Before doing so, transfer any approval duty, bot ownership, API responsibility, billing contact, or scheduled-work follow-up that depends on them.
How can I switch from a company to another when my Nonli account is linked to multiple companies?
Open the main menu, select the current company, then choose another company and verify the active role and brand before working in it.
How can I update an existing role?
Open Roles , select the existing role, and compare its current permissions with the access actually required.
How can I update my company name?
A company administrator can change the workspace display name from the company settings. Open the main menu, select the correct company, edit its name, and save.
How do I create an API token?
Create an API token in Nonli: first configure an API token role, then choose its permissions and expiration and securely save the secret.
How do I invite a user and secure their first Nonli sign-in?
Invite teammates from Users with the right roles and secure sign-in with 2FA; existing users enroll an authenticator app once at their next sign-in.
How do I remove an account or a page?
Disconnect a page or profile from Social Accounts only after checking what uses it. Pause dependent bots, review scheduled posts, exports, roles, and brand assignments, then locate the exact account by network, name, and handle.
How many results does Nonli display for my search?
In the overview, the Facebook Publications display 4 or 5 results on desktop and tablet depending on the screen size, 5 on mobile phones.
How many social accounts can I add?
There's no limit to the number of social accounts you can connect to Nonli. Verify the result Make the change in the correct company and check the exact user, brand, page, or profile before saving.
How much historical data do I get when I activate an account? How long does it take for the older publications to become available in the results?
Nonli will go back 1 month to retrieve the data for the account you just activated. It can take a few minutes for Nonli to retrieve that data depending on the amount of posts published on that account during that period.
How to add an RSS feed so you can use it in a theme
Add an RSS feed to a brand and reuse it in Organic Listening themes. The guide also explains the required access and how to verify the saved change.
How to add custom tags to your posts
Custom tags let you analyze or export social posts using your own criteria.
How to automatically create a first comment under your post?
The first comment feature is available for Facebook, Instagram, and LinkedIn posts in Nonli.
How to change your user role
Switch between roles when several roles are assigned to your user. The guide also explains the required access and how to verify the saved change.
How to configure dynamic URL parameters for Google Analytics and Piano Analytics
Configure Nonli dynamic URL parameters to automatically tag links for Google Analytics, Piano Analytics, flying links and bot-generated posts.
How to configure Nonli for Google Analytics
This FAQ has been merged into the complete guide to dynamic URL parameters for Google Analytics and Piano Analytics.
How to configure Nonli for Piano Analytics
This FAQ has been merged into the complete guide to dynamic URL parameters for Google Analytics and Piano Analytics.
How to configure Nonli to dynamically manage your paywall
Configure dynamic URL parameters and counters for paywall use cases. The guide also explains the required access and how to verify the saved change.
How to configure prefixes and suffixes for bot-generated messages
Use Twig-style expressions to add conditional prefixes and suffixes to bot messages.
How to connect an Instagram account to Nonli
To connect an Instagram account to Nonli, you need to: The Instagram account must be a "Professional" account The Instagram account must be linked to a Facebook page You must be an "admin" of the Facebook page The Instagram account must be linked to a Facebook page by going to this location: https://www.facebook.com/settings/?tab=linked profiles
How to create an Airtable API secret key for Nonli
Create an Airtable token and add it to Nonli. The guide also explains the required access and how to verify the saved change.
How to create an OpenAI API secret key for Nonli
Create an OpenAI API key and add it to Nonli. The guide also explains the required access and how to verify the saved change.
How to create and manage Spotlight, the link in bio
Configure Spotlight and manage the link in bio for Instagram content. The guide also explains the required access and how to verify the saved change.
How to create and use a Smart Image template
Create Smart Image templates and use them in posts and bots. The guide also explains the required access and how to verify the saved change.
How to do a boolean query?
It is possible to make boolean and lucene queries to generate advanced searches. You can exclude or include certain social accounts, categories, publication criteria, etc.
How to do an Instagram collaboration with Nonli
Learn how to create an Instagram collaboration in Nonli and add an external collaborator to a publication.
How to exclude an article URL from bots
Prevent robots from sharing a specific article URL. The guide also explains the required access and how to verify the saved change.
How to force the use of the non-canonical URL
Choose when Nonli should use the canonical or non-canonical URL. The guide also explains the required access and how to verify the saved change.
How to quickly exclude terms on all robots for a brand
Exclude words, categories or tags from all robots attached to a brand.
How to reconnect a social network account to Nonli?
Click on the hamburger menu in the top right Select "Social Accounts" Locate the account to reconnect Click on the plug icon that appears when hovering with your mouse Follow the instructions to finalize the account reconnection
How to reconnect or refresh all my Facebook and/or LinkedIn Pages
Refresh Facebook or LinkedIn accounts by reconnecting them from Social Accounts.
How to send custom metrics
Available fields and examples for sending custom metrics through the Nonli SDK.
How to use dynamic colors in Smart Image
Drive any Smart Image color from a Smart Message so each post gets a color that matches its content.
I want to activate an account but it does not appear in the results when I key its name in the search bar, how can I find it?
First, make sure all your filters are reset. Then, there are 2 ways to be sure to find an account: Enter the exact name of the page Enter the username, making sure it is preceded by @. Remember that Nonli only processes data from public pages and does not provide access to private accounts.
Nonli SDK (analytics tag) - Q&A
What you need to know about the Nonli SDK: cookieless analytics tag, CNIL consent-exempt, deployed on a subdomain, built for editorial traffic analysis.
One of my social accounts is no longer connected. How can I reconnect it?
It may happen that an account is no longer connected to Nonli. When this happens, posts published from Nonli will not go through and will be displayed in error.
Smart Image Generator - User Guide
Use Smart Image Generator to customize images with text, logos and visual effects.
What are robots for?
Robots help automate repetitive tasks to save Nonli users time. These tasks can be as different as generating alerts, messages or publications.
What are the buttons in the navigation bar?
The first button on the navigation bar corresponds to your web content: this section allows you to filter them and can display up to 40 of them.
What are the percentages in the Leaderboard?
This number corresponds to the item selected in "Sort by" in relation to the number of fans of the Facebook Page.
What are the video constraints imposed by different social networks in Nonli?
Check the formats, codecs, aspect ratios, durations, resolutions, and file-size limits required to publish videos to Facebook, Threads, Instagram, Pinterest, LinkedIn, Bluesky, and TikTok with Nonli.
What is a custom shortlink domain?
A custom shortlink domain is a web domain that belongs to you and will be used to shorten your URLs, share them, and get accurate statistics of your links in Nonli.
What is a theme? How many can I create?
A theme allows you to define, for one or more functionalities, a set of filters that are linked to each of them, and offers you quick access to the results of these specific searches.
What is displayed on the cards?
At the top of the cards, Nonli displays: - The account logo: it redirects to the Facebook page.
What is the "Default global data" theme?
This theme constitutes a worldwide search, carried out on all the social accounts activated in Intelligence.
What is the "Import" button next to a theme?
This button appears only for public themes - you cannot edit these themes directly as they are common to all Nonli users. To edit them, you will need to use the "Import" button to upload them into your own themes. These shared themes are handy to use as a starting point for creating your own.
What is the "Remove URL anchors" function?
An anchor is an addition of information in the URL that allows you to go directly to a specific position on the corresponding page.
What is the "Update accounts" button for?
This button is used to update the accounts in the related brand. For example, when you change the profile picture or the username. In the example, the profile picture has been changed in Facebook. By clicking the update button, the new photo will appear in Nonli.
What is the purpose of the TV mode?
The TV mode gives a user the possibility to see the results of selected themes continuously updated in full screen that can be displayed on a separate screen. Themes need to be shared in order to be displayed in TV mode.
What is the Weak Surge Detection™?
The WSD™ feature normalizes engagement as if all accounts in Facebook Intelligence had 1 million fans, so that they are all comparable and you can identify which content or account generates the best relative engagement.
What roles are available in Nonli?
Create as many Nonli roles as needed, then grant each role access only to the required brands and features so every teammate receives the least privilege necessary.
What time zone is the robot's consultation period based on?
The robot is based on the user's time zone. If you want to activate your robot in a different time zone, you will have to take the time difference into account.
Where can I invite one or more users?
Open Users from the main menu, select Add user, then enter each teammate’s individual email address and assign the required roles.
Where can I see the performance metrics of my publications?
You can see the overall performance of your engagement and clicks on your links directly below each post. For more details, go to the Intelligence module for further engagement statistics for each of your posts and accounts on Facebook.
Why create multiple brands?
Creating multiple brands allows you to group together some of your social accounts to manage them in a unified way (for example, for different locations, brands, branches, entities, etc. of the same company). Please note that an account can only be attached to a single brand.
Why does an account that appears in my results disappear when I activate the WSD™?
The WSD™ function does not consider accounts with less than 50,000 fans.
Why does the Account Finder show 2 numbers of fans for the same account?
For for the accounts that are related to other accounts (e.g. McDonald's US, UK, Canada, etc.), Facebook shows on each of these Pages the aggregated number of fans of all related accounts.