Frequently Asked Questions
Find answers to common questions about Nonli.
Generate a Bluesky App Password for Nonli
This documentation explains how to generate an app password in Bluesky to use with the Nonli application....
How are the themes grouped?
There are 3 categories of themes: 1. My themes: they appear in the first section and can only be consulted by their creator. 2. Shared Themes: These a...
How can I activate an account in my Facebook Intelligence?
Nonli guide: How can I activate an account in my Facebook Intelligence?
How can I add a logo to a brand?
Nonli guide: How can I add a logo to a brand?
How can I add a social account or page?
You can add them directly from the Posts module by clicking on the "Add an account" button in the left column....
How can I assign a website to a brand?
Nonli guide: How can I assign a website to a brand?
How can I assign an account to another brand?
Nonli guide: How can I assign an account to another brand?
How can I assign multiple websites/domains to my brand?
Nonli guide: How can I assign multiple websites/domains to my brand?
How can I configure a new role?
Nonli guide: How can I configure a new role?
How can I create a brand?
Nonli guide: How can I create a brand?
How can I remove a role?
Nonli guide: How can I remove a role?
How can I remove a user?
Nonli guide: How can I remove a user?
How can I switch from a company to another when my Nonli account is linked to multiple companies?
Nonli guide: How can I switch from a company to another when my Nonli account is linked to multiple companies?
How can I update an existing role?
Nonli guide: How can I update an existing role?
How do I add a social account?
Nonli guide: How do I add a social account?
How do I remove an account or a page?
Nonli guide: How do I remove an account or a page?
How do I select accounts I want to publish on?
Nonli guide: How do I select accounts I want to publish on?
How do I select the accounts I want to publish on?
Nonli guide: How do I select the accounts I want to publish on?
How many results does Nonli display for my search?
In the overview, the Facebook Publications display 4 or 5 results on desktop and tablet depending on the screen size, 5 on mobile phones. Leaderboard ...
How many social accounts can I add?
There's no limit to the number of social accounts you can connect to Nonli....
How much historical data do I get when I activate an account? How long does it take for the older publications to become available in the results?
Nonli will go back 1 month to retrieve the data for the account you just activated. It can take a few minutes for Nonli to retrieve that data dependin...
How to automatically create a first comment under your post?
> **Vidéo disponible** > Cette section contient une vidéo explicative. > [Voir la vidéo sur l'article original](https://www.nonli.com/en/faq/how-to-au...
How to connect an Instagram account to Nonli
To connect an Instagram account to Nonli, you need to:...
How to do a boolean query?
It is possible to make boolean and lucene queries to generate advanced searches. You can exclude or include certain social accounts, categories, publi...
How to do an Instagram collaboration with Nonli
> **Vidéo disponible** > Cette section contient une vidéo explicative. > [Voir la vidéo sur l'article original](https://www.nonli.com/en/faq/how-to-do...
How to filter my publications?
You can filter your posts by different criteria: social networks, brand, type of post, period, status and social accounts....
How to make a Smart Message
Pour créer un Smart Message et pouvoir l’utiliser dans les bots (smart message) et dans les posts (icône ampoule), il vous suffit de vous rendre dans ...
How to reconnect a social network account to Nonli?
1. Click on the hamburger menu in the top right 2. Select "Social Accounts" 3. Locate the account to reconnect 4. Click on the plug icon that appears ...
I want to activate an account but it does not appear in the results when I key its name in the search bar, how can I find it?
First, make sure all your filters are reset. Then, there are 2 ways to be sure to find an account: 1. Enter the exact name of the page 2. Enter the us...
One of my social accounts is no longer connected. How can I reconnect it?
It may happen that an account is no longer connected to Nonli. When this happens, posts published from Nonli will not go through and will be displayed...
What are robots for?
Robots help automate repetitive tasks to save Nonli users time. These tasks can be as different as generating alerts, messages or publications....
What are the buttons in the navigation bar?
1. The first button on the navigation bar corresponds to your web content: this section allows you to filter them and can display up to 40 of them. Yo...
What are the percentages in the Leaderboard?
This number corresponds to the item selected in "Sort by" in relation to the number of fans of the Facebook Page. For example, if we sort the accounts...
What are the video constraints imposed by different social networks in Nonli?
## 1. Facebook...
What is a custom shortlink domain?
A custom shortlink domain is a web domain that belongs to you and will be used to shorten your URLs, share them, and get accurate statistics of your l...
What is a theme? How many can I create?
A theme allows you to define, for one or more functionalities, a set of filters that are linked to each of them, and offers you quick access to the re...
What is displayed on the cards?
At the top of the cards, Nonli displays: - The account logo: it redirects to the Facebook page. - The name of the account: it redirects to the publica...
What is the "Default global data" theme?
This theme constitutes a worldwide search, carried out on all the social accounts activated in Intelligence. It can be used as a basis to create your ...
What is the "Import" button next to a theme?
This button appears only for public themes - you cannot edit these themes directly as they are common to all Nonli users. To edit them, you will need ...
What is the "Remove URL anchors" function?
An anchor is an addition of information in the URL that allows you to go directly to a specific position on the corresponding page. e.g. if an Interne...
What is the "Update accounts" button for?
This button is used to update the accounts in the related brand. For example, when you change the profile picture or the username. In the example, the...
What is the purpose of the TV mode?
The TV mode gives a user the possibility to see the results of selected themes continuously updated in full screen that can be displayed on a separate...
What is the Weak Surge Detection™?
The WSD™ feature normalizes engagement as if all accounts in Facebook Intelligence had 1 million fans, so that they are all comparable and you can id...
What roles are available in Nonli?
Nonli allows you to create as many roles as you wish. Each role can be given rights in specific brands and access to certain features....
What time zone is the robot's consultation period based on?
The robot is based on the user's time zone. If you want to activate your robot in a different time zone, you will have to take the time difference int...
Where can I invite one or more users?
Nonli guide: Where can I invite one or more users?
Where can I see the performance metrics of my publications?
You can see the overall performance of your engagement and clicks on your links directly below each post. For more details, go to the Intelligence mod...
Why create multiple brands?
Creating multiple brands allows you to group together some of your social accounts to manage them in a unified way (for example, for different locatio...
Why does an account that appears in my results disappear when I activate the WSD™?
The WSD™ function does not consider accounts with less than 50,000 fans. The logic behind the WSD™ being to compare the engagement per piece of conte...
Why does the Account Finder show 2 numbers of fans for the same account?
For for the accounts that are related to other accounts (e.g. McDonald's US, UK, Canada, etc.), Facebook shows on each of these Pages the aggregated n...
Why is my web content not displayed?
In order for Nonli to retrieve the content of your site, the SDK must be installed via your Tag Manager or directly on the BO of your site, and activa...