Frequently Asked Questions
Find answers to common questions about Nonli.
Generate a Bluesky App Password for Nonli
This documentation explains how to generate an app password in Bluesky to use with the Nonli application....
Getting started with Nonli
A step-by-step path to set up Nonli: create your brand, connect your accounts, publish your first post, automate and measure.
How can I activate a robot?
The robot is not activated by default at the end of the creation process. To do this, you have to check the activation button....
How can I activate an account in my Facebook Intelligence?
Nonli guide: How can I activate an account in my Facebook Intelligence?
How can I add a custom shortlink domain?
Nonli guide: How can I add a custom shortlink domain?
How can I add a logo to a brand?
Nonli guide: How can I add a logo to a brand?
How can I add a social account or page?
Add a social account or page to a Nonli brand from the Posts module or social account management.
How can I assign a website to a brand?
Nonli guide: How can I assign a website to a brand?
How can I assign an account to another brand?
Nonli guide: How can I assign an account to another brand?
How can I assign multiple websites/domains to my brand?
Nonli guide: How can I assign multiple websites/domains to my brand?
How can I change my language preference?
Nonli guide: How can I change my language preference?
How can I change my password?
Nonli guide: How can I change my password?
How can I configure a new role?
Nonli guide: How can I configure a new role?
How can I configure a robot?
Nonli guide: How can I configure a robot?
How can I continuously refresh my search results?
Click on the auto refresh wheel at the top right corner of the page....
How can I create a brand?
Nonli guide: How can I create a brand?
How can I create a post?
Nonli guide: How can I create a post?
How can I create a type link post?
Nonli guide: How can I create a type link post?
How can I delete a robot?
How can I delete a robot? In the "Actions" column, select the delete button.
How can I duplicate a robot?
In the "Actions" column, select the copy button to duplicate the robot....
How can I edit a post?
In your list of posts, you can click on the posts to edit them. Scheduled posts can be edited prior to publishing on Facebook, Twitter and LinkedIn. F...
How can I edit a shortlink?
You can modify your shortlinks only if they are not yet shared....
How can I edit an image?
Open advanced image settings to edit an image.
How can I embed an image in my post?
Nonli guide: How can I embed an image in my post?
How can I filter my shortened URLs?
Nonli guide: How can I filter my shortened URLs?
How can I leave a company?
Nonli guide: How can I leave a company?
How can I remove a role?
Nonli guide: How can I remove a role?
How can I remove a user?
Nonli guide: How can I remove a user?
How can I reset my filters?
Reset filters when not all posts are visible.
How can I see my consumption?
Nonli guide: How can I see my consumption?
How can I see performance statistics of my clicks?
There are three ways to see the performance of your clicks:- By clicking on "show statistics"- By clicking on the green curve in the white rectangle "...
How can I switch from a company to another when my Nonli account is linked to multiple companies?
Nonli guide: How can I switch from a company to another when my Nonli account is linked to multiple companies?
How can I update an existing role?
Nonli guide: How can I update an existing role?
How can I update my billing address?
Nonli guide: How can I update my billing address?
How can I update my billing email?
Nonli guide: How can I update my billing email?
How can I update my company name?
Nonli guide: How can I update my company name?
How can I update my payment method?
Nonli guide: How can I update my payment method?
How do I create a shortened URL?
Nonli guide: How do I create a shortened URL?
How do I delete a post in Nonli?
Simply select the post you want to delete and click "delete". Please note that if it's a Facebook or LinkedIn post, it will also be deleted on the cor...
How do I edit the image in a post?
Nonli guide: How do I edit the image in a post?
How do I remove an account or a page?
Nonli guide: How do I remove an account or a page?
How do I schedule a post?
Nonli guide: How do I schedule a post?
How do I select the accounts I want to publish on?
Nonli guide: How do I select the accounts I want to publish on?
How long is the SMS validation code valid?
Your SMS validation code is valid for 15 minutes.
How many results does Nonli display for my search?
In the overview, the Facebook Publications display 4 or 5 results on desktop and tablet depending on the screen size, 5 on mobile phones. Leaderboard ...
How many robots can I configure?
You can decide to configure as many robots as you want....
How many social accounts can I add?
There's no limit to the number of social accounts you can connect to Nonli....
How much historical data do I get when I activate an account? How long does it take for the older publications to become available in the results?
Nonli will go back 1 month to retrieve the data for the account you just activated. It can take a few minutes for Nonli to retrieve that data dependin...
How often are articles updated in Nonli?
The SDK installed on your website asks Nonli to update an article when a page is viewed.
How to activate the leaderboard in graphs
Enable the leaderboard display on a graph metric.
How to add a Facebook Page to Nonli if you do not see it during connection
Refresh Nonli permissions in Facebook if a Page is missing during connection.
How to add an RSS feed so you can use it in a theme
Add an RSS feed to a brand and reuse it in Organic Listening themes.
How to add custom tags to your posts
Custom tags let you analyze or export social posts using your own criteria.
How to add domain ownership to Facebook
Add and verify a domain in Meta Business Manager.
How to add or remove packs?
When you want to add volumes to your plan in Nonli, go to: Billing --> Manage my plan --> Add packs....
How to automatically create a first comment under your post?
The first comment feature is available for Facebook, Instagram, and LinkedIn posts in Nonli.
How to book a slot for an external post
Use the Keep post type to reserve a slot for an external post.
How to change the publishing order of my scheduled posts?
Nonli guide: How to change the publishing order of my scheduled posts?
How to change your user role
Switch between roles when several roles are assigned to your user.
How to configure access to my Pages in Facebook Business Manager
Open Meta Business Manager to configure Page access for Nonli.
How to configure dynamic URL parameters for Google Analytics and Piano Analytics
Configure Nonli dynamic URL parameters to automatically tag links for Google Analytics, Piano Analytics, flying links and bot-generated posts.
How to configure Nonli for Google Analytics
This FAQ has been merged into the complete guide to dynamic URL parameters for Google Analytics and Piano Analytics.
How to configure Nonli for Piano Analytics
This FAQ has been merged into the complete guide to dynamic URL parameters for Google Analytics and Piano Analytics.
How to configure Nonli to dynamically manage your paywall
Configure dynamic URL parameters and counters for paywall use cases.
How to configure prefixes and suffixes for bot-generated messages
Use Twig-style expressions to add conditional prefixes and suffixes to bot messages.
How to configure your subdomain
Create and configure a custom subdomain for shortlinks.
How to connect an Instagram account to Nonli
To connect an Instagram account to Nonli, you need to:...
How to create a draft post
Save a post as a private draft before publishing it.
How to create a post awaiting review
Create a post that needs validation before publication.
How to create a Twitter thread
Create a Twitter/X thread from Nonli.
How to create an Airtable API secret key for Nonli
Create an Airtable token and add it to Nonli.
How to create an Instagram Story
Publish an Instagram Story from Nonli.
How to create an OpenAI API secret key for Nonli
Create an OpenAI API key and add it to Nonli.
How to create and manage Spotlight, the link in bio
Configure Spotlight and manage the link in bio for Instagram content.
How to create and use a Smart Image template
Create Smart Image templates and use them in posts and bots.
How to crop an image
Crop and reposition an image from the image editor.
How to do a boolean query?
It is possible to make boolean and lucene queries to generate advanced searches. You can exclude or include certain social accounts, categories, publi...
How to do an Instagram collaboration with Nonli
Learn how to create an Instagram collaboration in Nonli and add an external collaborator to a publication.
How to duplicate a theme?
Nonli guide: How to duplicate a theme?
How to exclude an article URL from bots
Prevent robots from sharing a specific article URL.
How to export post statistics to a CSV file
Export post or account statistics from Nonli.
How to filter my publications?
You can filter your posts by different criteria: social networks, brand, type of post, period, status and social accounts....
How to force the use of the non-canonical URL
Choose when Nonli should use the canonical or non-canonical URL.
How to make a Smart Message
Pour créer un Smart Message et pouvoir l’utiliser dans les bots (smart message) et dans les posts (icône ampoule), il vous suffit de vous rendre dans ...
How to modify a post's target URL?
1. To modify a post's target URL, you need to go to the relevant target URL by clicking on the shortlink in the post window...
How to publish an image post with a shortened URL
Use a Nonli shortened URL in an image or video post to measure audience in real time.
How to quickly exclude terms on all robots for a brand
Exclude words, categories or tags from all robots attached to a brand.
How to reconnect a social network account to Nonli?
1. Click on the hamburger menu in the top right 2. Select "Social Accounts" 3. Locate the account to reconnect 4. Click on the plug icon that appears ...
How to reconnect or refresh all my Facebook and/or LinkedIn Pages
Refresh Facebook or LinkedIn accounts by reconnecting them from Social Accounts.
How to search by keyword?
Nonli guide: How to search by keyword?
How to send custom metrics
Available fields and examples for sending custom metrics through the Nonli SDK.
How to update my email or phone number
Update your email address or phone number from your personal information.
How to use Social Listening
Use Social Listening in Nonli to monitor and reuse external posts.
How to use the [SHORTLINK] tag in an image or video post
Use the [SHORTLINK] tag to insert a shortened URL in image or video posts.
I changed the language of my interface and I can't find my themes anymore.
The themes are linked to the interface language - the filters data being different according to the languages. If you wish to create the same theme in...
I want to activate an account but it does not appear in the results when I key its name in the search bar, how can I find it?
First, make sure all your filters are reset. Then, there are 2 ways to be sure to find an account: 1. Enter the exact name of the page 2. Enter the us...
Is it possible to enter an RSS feed that is not mine?
Is it possible to enter an RSS feed that is not mine? All RSS feeds are accepted.
Nonli SDK (analytics tag) - Q&A
What you need to know about the Nonli SDK: cookieless analytics tag, CNIL consent-exempt, deployed on a subdomain, built for editorial traffic analysis.
One of my social accounts is no longer connected. How can I reconnect it?
It may happen that an account is no longer connected to Nonli. When this happens, posts published from Nonli will not go through and will be displayed...
Set up Nonli on your website
Technical setup for publishers: whitelist our crawler IPs, configure your SDK subdomain, install the SDK, and expose the right Open Graph and schema.org metadata.
Smart Image Generator - User Guide
Use Smart Image Generator to customize images with text, logos and visual effects.
Telegram - Add a new channel with a bot
Create a Telegram bot, add it as channel administrator, then connect the channel to Nonli.
Using AI-powered message generation features
## GPT...
What are robots for?
Robots help automate repetitive tasks to save Nonli users time. These tasks can be as different as generating alerts, messages or publications....
What are the buttons in the navigation bar?
1. The first button on the navigation bar corresponds to your web content: this section allows you to filter them and can display up to 40 of them. Yo...
What are the percentages in the Leaderboard?
This number corresponds to the item selected in "Sort by" in relation to the number of fans of the Facebook Page. For example, if we sort the accounts...
What are the video constraints imposed by different social networks in Nonli?
## 1. Facebook...
What does the "error" notification on my posts mean?
Nonli guide: What does the "error" notification on my posts mean?
What does the ~ sign to the left of my publications mean?
This character appears when a post has been published with Intelligent Planning. It can therefore be automatically rescheduled if another post is publ...
What happens when I click on "reset your filters"?
Nonli resets the filters in the relevant section of Intelligence to their default configuration - i.e. to the same configuration as in the "Default Gl...
What happens when you activate "Create an optimized message using the description"?
Nonli uses the text in the description of type link posts to automatically generate a message. A type link post is a Facebook, Twitter or LinkedIn pos...
What is a custom shortlink domain?
A custom shortlink domain is a web domain that belongs to you and will be used to shorten your URLs, share them, and get accurate statistics of your l...
What is a flying link?
A flying link allows you to create and share different shortened URLs from a Target Url on different channels (sms, e-mail, social networks...). This ...
What is a theme? How many can I create?
A theme allows you to define, for one or more functionalities, a set of filters that are linked to each of them, and offers you quick access to the re...
What is displayed on the cards?
At the top of the cards, Nonli displays: - The account logo: it redirects to the Facebook page. - The name of the account: it redirects to the publica...
What is Smart Schedule?
Smart Schedule makes it possible to:...
What is the "Consultation frequency of the theme in minutes"?
This is the number of times the robot will consult the theme in the consultation time slot. In other words, the value entered corresponds to the time ...
What is the "Consultation period of theme by the bot"?
This corresponds to the days and time slots during which the robot is active....
What is the "Default global data" theme?
This theme constitutes a worldwide search, carried out on all the social accounts activated in Intelligence. It can be used as a basis to create your ...
What is the "Import" button next to a theme?
This button appears only for public themes - you cannot edit these themes directly as they are common to all Nonli users. To edit them, you will need ...
What is the "Remove URL anchors" function?
An anchor is an addition of information in the URL that allows you to go directly to a specific position on the corresponding page. e.g. if an Interne...
What is the "Update accounts" button for?
This button is used to update the accounts in the related brand. For example, when you change the profile picture or the username. In the example, the...
What is the blue "shorten your links" bar for?
The "shorten your links" bar at the top of the page allows you to shorten URLs and quickly share them across all your digital channels....
What is the difference between infinite scroll and pagination?
Infinite scroll allows you to scroll through your URLs indefinitely, while pagination indexes your URLs by numbered pages....
What is the number next to the Facebook logo in the Publications section?
This is the total number of results for this search, i.e. the number of posts corresponding to all your selected filters and keywords....
What is the number of Facebook engagements?
The engagement in Nonli is as defined by Facebook minus the number of clicks, i.e. the aggregation of the number of reactions, comments and shares....
What is the purpose of the TV mode?
The TV mode gives a user the possibility to see the results of selected themes continuously updated in full screen that can be displayed on a separate...
What is the purpose of the wheel at the top right-hand side of the screen, next to the queries?
When you display a theme and change one of the filters on the screen, the star appears next to the name of your theme to indicate that a change has oc...
What is the search bar for?
The search bar makes it easy to search for a previously created URL using keywords....
What is the star next to the name of a theme?
When you display a theme and change one of the filters on the screen, the star appears next to the name of your theme to indicate that a change has oc...
What is the Weak Surge Detection™?
The WSD™ feature normalizes engagement as if all accounts in Facebook Intelligence had 1 million fans, so that they are all comparable and you can id...
What roles are available in Nonli?
Nonli allows you to create as many roles as you wish. Each role can be given rights in specific brands and access to certain features....
What time zone is the robot's consultation period based on?
The robot is based on the user's time zone. If you want to activate your robot in a different time zone, you will have to take the time difference int...
What's a pack?
A pack allows you to add consumption volumes to your plan - such as queries, shortlinks, active robots, etc....
What's the use case for Nonli's Target Urls feature?
Nonli's Target Urls allows you to quickly shorten links and share them across all digital channels (SMS, e-mail, social networks...) and analyze their...
When configuring a robot, I cannot select my own themes. Why?
Only shared themes and public themes can be used when configuring robots....
Where can I enter a coupon code?
Nonli guide: Where can I enter a coupon code?
Where can I find my invoices?
Nonli guide: Where can I find my invoices?
Where can I invite one or more users?
Nonli guide: Where can I invite one or more users?
Where can I publish my links?
You can copy your links to share them on all your digital channels: email, SMS, instant messaging, social networks... Nonli allows you to publish them...
Where can I see my published posts?
You can find all your published posts on the dashboard of the "post" module....
Where can I see my scheduled posts?
You can find all your scheduled posts on the dashboard of the "post" module....
Where can I see the performance metrics of my publications?
You can see the overall performance of your engagement and clicks on your links directly below each post. For more details, go to the Intelligence mod...
Where can I update my personal information (first name, last name, email address or telephone number)?
Nonli guide: Where can I update my personal information (first name, last name, email address or telephone number)?
Where is the list of posts in the reviewing queue?
Posts awaiting validation can be found in Nonli's Post module, in the "Reviewing" tab....
Why create multiple brands?
Creating multiple brands allows you to group together some of your social accounts to manage them in a unified way (for example, for different locatio...
Why do I get results when I create a theme and haven't entered any filters yet?
A newly created theme is a copy of the "Default global data" theme and will generate the same results as this one as long as no filter is modified....
Why does an account that appears in my results disappear when I activate the WSD™?
The WSD™ function does not consider accounts with less than 50,000 fans. The logic behind the WSD™ being to compare the engagement per piece of conte...
Why does my engagement rate in Nonli differ from what is displayed in Facebook?
To calculate the engagement rate, Facebook uses the reach of a publication. Since it is highly fluctuating, Nonli uses the number of fans to easily co...
Why does the Account Finder show 2 numbers of fans for the same account?
For for the accounts that are related to other accounts (e.g. McDonald's US, UK, Canada, etc.), Facebook shows on each of these Pages the aggregated n...
Why doesn't my publication display hashtags even though I checked the option in my bot?
The hashtags generated by Nonli depend on the keywords present in the microdata of the web page whose content you are sharing. If there are none, Nonl...
Why is my web content not displayed?
In order for Nonli to retrieve the content of your site, the SDK must be installed via your Tag Manager or directly on the BO of your site, and activa...