Frequently Asked Questions
Find answers to common questions about Nonli.
Generate a Bluesky App Password for Nonli
This documentation explains how to generate an app password in Bluesky to use with the Nonli application.
Getting started with Nonli
A step-by-step path to set up Nonli: create your brand, connect your accounts, publish your first post, automate and measure.
How can I activate a robot?
The robot is not activated by default at the end of the creation process. To do this, you have to check the activation button.
How can I activate an account in Facebook Intelligence?
You can activate a public Facebook page from Intelligence by opening the 1 Default Global Data theme and using the Account Finder table.
How can I add a custom shortlink domain?
Add a custom domain only when you can edit its DNS zone. Open Target URLs , choose Custom domains , and add the short domain you want to use, such as go.example.com .
How can I add a logo to a brand?
Add or replace a logo from the brand’s Brand information form. The logo helps users identify the correct brand in selectors; it does not replace the profile image configured on a social network.
How can I add a social account or page?
Add a social account or page to a Nonli brand from the Posts module or social account management.
How can I assign a website to a brand?
Assign the website from the settings of the brand that owns its editorial content. Open Brands , select the brand, find its website or domain section, and add the canonical domain without a path.
How can I assign an account to another brand?
Move a connected social account only if you administer both the current and destination brands.
How can I assign multiple websites/domains to my brand?
How can I assign multiple websites/domains to my brand? Verify the result Make the change in the correct company and check the exact user, brand, page, or profile before saving.
How can I change my language preference?
The interface language is a personal preference. Open the main menu, select My information , then General , choose the desired language, and save.
How can I change my password?
When you can sign in, open My information , go to the security or password section, enter your current password and the new password, then save.
How can I configure a new role?
Configure a role from Roles in company administration. A role should grant the smallest set of features and brands that a person or integration needs; it should not be used to share one user account between several people.
How can I configure a robot?
Create a theme-based social bot, then configure its brand, source section, destinations, schedule, content sources, limits, filters, review mode, and safety controls.
How can I continuously refresh my search results?
Click on the auto refresh wheel at the top right corner of the page. Verify the result Confirm that the robot is active, has an active pack, uses the intended source theme, targets valid social accounts, and has a current consultation period and publication window.
How can I create a brand?
Create a brand from Brands in company administration. A brand groups the sites, social accounts, users, templates, and publishing configuration that belong to the same editorial perimeter.
How can I create a post?
Create a publication with Create a new post , select its destination accounts, then compose and schedule it in the editor.
How can I create a type link post?
Create a link post from Create a new post . Select the destination accounts first, then paste the public article URL into the message editor.
How can I delete a robot?
How can I delete a robot? In the "Actions" column, select the delete button. Verify the result Confirm that the robot is active, has an active pack, uses the intended source theme, targets valid social accounts, and has a current consultation period and publication window.
How can I duplicate a robot?
In the "Actions" column, select the copy button to duplicate the robot. Verify the result Confirm that the robot is active, has an active pack, uses the intended source theme, targets valid social accounts, and has a current consultation period and publication window.
How can I edit a post?
In your list of posts, you can click on the posts to edit them. Scheduled posts can be edited prior to publishing on Facebook and LinkedIn. For posts already published, and as in native use, it is only possible to edit them on LinkedIn and Facebook.
How can I edit a shortlink?
You can modify your shortlinks only if they are not yet shared. Verify the result Check the exact external account or domain, the Nonli brand assignment, your permissions, and the connection status before repeating the operation.
How can I edit an image?
Open advanced image settings to edit an image. The guide includes the checks needed to confirm the result safely.
How can I embed an image in my post?
Add an image while composing the post, before the final publication action. In Create a new post , select the destination accounts, choose Image below the message area, then upload or select the approved visual.
How can I filter my shortened URLs?
Open Target URLs to search the links already created by your company. Use the text search for a target URL, short code, title, or known keyword, then narrow the list with the available date, domain, brand, tag, or campaign filters.
How can I leave a company?
Leaving a company removes your access to its brands and data; it does not delete your personal Nonli user.
How can I remove a role?
Delete a role only when it is no longer assigned. Open Roles , select the role, and first identify every user or integration that uses it.
How can I remove a user?
Removing a user revokes that person’s access to the current Nonli company. Before doing so, transfer any approval duty, bot ownership, API responsibility, billing contact, or scheduled-work follow-up that depends on them.
How can I reset my filters?
Reset filters when not all posts are visible. Check the destination accounts and visible status before repeating the action.
How can I see my consumption?
Open the main menu and choose Billing or Consumption for the current company. The page shows the counters available to your subscription, such as connected resources, activations, publishing or feature usage, together with the corresponding allowance when applicable.
How can I see performance statistics of my clicks?
There are three ways to see the performance of your clicks:- By clicking on "show statistics"- By clicking on the green curve in the white rectangle "click" located on the left of the blue banner.- By going to the details of your target urls, via your list.
How can I switch from a company to another when my Nonli account is linked to multiple companies?
Open the main menu, select the current company, then choose another company and verify the active role and brand before working in it.
How can I update an existing role?
Open Roles , select the existing role, and compare its current permissions with the access actually required.
How can I update my billing address?
A company administrator can update the invoice address from Billing and the billing-information section.
How can I update my billing email?
Open Billing , then the billing-information section, and replace the recipient with a monitored company mailbox.
How can I update my company name?
A company administrator can change the workspace display name from the company settings. Open the main menu, select the correct company, edit its name, and save.
How can I update my payment method?
A billing administrator can update the payment method from Billing and the plan or payment section.
How do I create a breaking news bot?
Create a Nonli bot dedicated to breaking-news alerts with an editorial tag, frequent checks, rapid distribution, and safe publishing controls.
How do I create a hot content bot?
Configure a Nonli bot to republish recent articles quickly without competing with breaking news or overwhelming your social accounts.
How do I create a shortened URL?
Open the global shortener from the link icon or use Target URLs . Select the intended brand or short domain, paste the complete public destination URL—including https:// and any approved campaign parameters—then select Shorten once.
How do I create an evergreen bot?
Configure a Nonli bot to resurface durable content by age range, using a moderate cadence, strong exclusions, and controlled repost settings.
How do I delete a post in Nonli?
Simply select the post you want to delete and click "delete". Please note that if it's a Facebook or LinkedIn post, it will also be deleted on the corresponding social media.
How do I edit the image in a post?
Edit the visual while the post is still a draft or scheduled item. Open the post, locate its image, open the image options—usually the three-dot menu—and choose the advanced editor.
How do I invite a user and secure their first Nonli sign-in?
Invite each teammate from Users, assign only the roles they need, then have them activate their own account and enroll an authenticator app without sharing any security code.
How do I refresh the organic document in a post?
Refresh a post's organic document to retrieve the latest title, description and available images from its source page.
How do I remove an account or a page?
Disconnect a page or profile from Social Accounts only after checking what uses it. Pause dependent bots, review scheduled posts, exports, roles, and brand assignments, then locate the exact account by network, name, and handle.
How do I schedule a post?
Compose the post and select its destination accounts before choosing the scheduling action.
How do I select the accounts I want to publish on?
Choose destination accounts at the beginning of Create a new post . Filter by brand or collection, expand the required network, and select the exact pages or profiles.
How do I use the publications calendar view?
The Nonli back-office calendar view helps you review publications by month, week, day, or year and choose the right level of detail for your editorial planning.
How long is the SMS validation code valid?
Your SMS validation code is valid for 15 minutes. The guide includes the checks needed to confirm the result safely.
How many results does Nonli display for my search?
In the overview, the Facebook Publications display 4 or 5 results on desktop and tablet depending on the screen size, 5 on mobile phones.
How many robots can I configure?
You can decide to configure as many robots as you want. Verify the result Confirm that the robot is active, has an active pack, uses the intended source theme, targets valid social accounts, and has a current consultation period and publication window.
How many social accounts can I add?
There's no limit to the number of social accounts you can connect to Nonli. Verify the result Make the change in the correct company and check the exact user, brand, page, or profile before saving.
How much historical data do I get when I activate an account? How long does it take for the older publications to become available in the results?
Nonli will go back 1 month to retrieve the data for the account you just activated. It can take a few minutes for Nonli to retrieve that data depending on the amount of posts published on that account during that period.
How often are articles updated in Nonli?
The SDK installed on your website asks Nonli to update an article when a page is viewed.
How to activate the leaderboard in graphs
Enable the leaderboard display on a graph metric. Check the selected period, accounts and filters before interpreting the result.
How to Add a Bot to a Telegram Channel
Create a Telegram bot with BotFather, add it as a channel administrator, then connect the channel to Nonli for secure, streamlined publishing in a few steps.
How to add a Facebook Page to Nonli if you do not see it during connection
Refresh Nonli permissions in Facebook if a Page is missing during connection.
How to add an RSS feed so you can use it in a theme
Add an RSS feed to a brand and reuse it in Organic Listening themes. The guide also explains the required access and how to verify the saved change.
How to add custom tags to your posts
Custom tags let you analyze or export social posts using your own criteria.
How to add domain ownership to Facebook
Add and verify a domain in Meta Business Manager. Verify permissions and the external connection before repeating the operation.
How to add or remove packs?
When you want to add volumes to your plan in Nonli, go to: Billing -- Manage my plan -- Add packs.
How to automatically create a first comment under your post?
The first comment feature is available for Facebook, Instagram, and LinkedIn posts in Nonli.
How to book a slot for an external post
Use the Keep post type to reserve a slot for an external post. Check the destination accounts and visible status before repeating the action.
How to change the publishing order of my scheduled posts?
How to change the publishing order of my scheduled posts? Verify the result After the action, clear dashboard filters and find the post by destination account, message, date, and visible status.
How to change your user role
Switch between roles when several roles are assigned to your user. The guide also explains the required access and how to verify the saved change.
How to configure access to my Pages in Facebook Business Manager
Open Meta Business Manager to configure Page access for Nonli. Verify permissions and the external connection before repeating the operation.
How to configure and test Publish Guard
Configure Publish Guard for a brand and its bots, write a valid control template, and test it safely before enabling automated publishing.
How to configure dynamic URL parameters for Google Analytics and Piano Analytics
Configure Nonli dynamic URL parameters to automatically tag links for Google Analytics, Piano Analytics, flying links and bot-generated posts.
How to configure Nonli for Google Analytics
This FAQ has been merged into the complete guide to dynamic URL parameters for Google Analytics and Piano Analytics.
How to configure Nonli for Piano Analytics
This FAQ has been merged into the complete guide to dynamic URL parameters for Google Analytics and Piano Analytics.
How to configure Nonli to dynamically manage your paywall
Configure dynamic URL parameters and counters for paywall use cases. The guide also explains the required access and how to verify the saved change.
How to configure prefixes and suffixes for bot-generated messages
Use Twig-style expressions to add conditional prefixes and suffixes to bot messages.
How to configure your subdomain
Create and configure a custom subdomain for shortlinks. Verify permissions and the external connection before repeating the operation.
How to connect an Instagram account to Nonli
To connect an Instagram account to Nonli, you need to: The Instagram account must be a "Professional" account The Instagram account must be linked to a Facebook page You must be an "admin" of the Facebook page The Instagram account must be linked to a Facebook page by going to this location: https://www.facebook.com/settings/?tab=linked profiles
How to create a draft post
Save a post as a private draft before publishing it. Check the destination accounts and visible status before repeating the action.
How to create a post awaiting review
Create a post that needs validation before publication. Check the destination accounts and visible status before repeating the action.
How to create an Airtable API secret key for Nonli
Create an Airtable token and add it to Nonli. The guide also explains the required access and how to verify the saved change.
How to create an Instagram Story
Publish an Instagram Story from Nonli. Verify permissions and the external connection before repeating the operation.
How to create an OpenAI API secret key for Nonli
Create an OpenAI API key and add it to Nonli. The guide also explains the required access and how to verify the saved change.
How to create and manage Spotlight, the link in bio
Configure Spotlight and manage the link in bio for Instagram content. The guide also explains the required access and how to verify the saved change.
How to create and use a Smart Image template
Create Smart Image templates and use them in posts and bots. The guide also explains the required access and how to verify the saved change.
How to crop an image
Crop and reposition an image from the image editor. The guide includes the checks needed to confirm the result safely.
How to do a boolean query?
It is possible to make boolean and lucene queries to generate advanced searches. You can exclude or include certain social accounts, categories, publication criteria, etc.
How to do an Instagram collaboration with Nonli
Learn how to create an Instagram collaboration in Nonli and add an external collaborator to a publication.
How to duplicate a theme?
Open Intelligence , select the source theme, and use its action menu to choose Duplicate .
How to exclude an article URL from bots
Prevent robots from sharing a specific article URL. The guide also explains the required access and how to verify the saved change.
How to export post statistics to a CSV file
Export post or account statistics from Nonli. Check the selected period, accounts and filters before interpreting the result.
How to filter my publications?
You can filter your posts by different criteria: social networks, brand, type of post, period, status and social accounts.
How to force the use of the non-canonical URL
Choose when Nonli should use the canonical or non-canonical URL. The guide also explains the required access and how to verify the saved change.
How to make a Smart Message
Create, test, and secure a Nonli Smart Message with copyable Twig examples for every network, AI generation, links, comments, titles, and alt text.
How to modify a post's target URL?
To modify a post's target URL, you need to go to the relevant target URL by clicking on the shortlink in the post window Click on the gear icon Click on "Edit target URL" Enter the new URL in the form and save
How to prepare a video MRSS feed for Nonli
Technical specification for a Media RSS feed that lets Nonli import a horizontal video, a vertical short, or both renditions of the same content.
How to publish an image post with a shortened URL
Use a Nonli shortened URL in an image or video post to measure audience in real time.
How to quickly exclude terms on all robots for a brand
Exclude words, categories or tags from all robots attached to a brand.
How to reconnect a social network account to Nonli?
Click on the hamburger menu in the top right Select "Social Accounts" Locate the account to reconnect Click on the plug icon that appears when hovering with your mouse Follow the instructions to finalize the account reconnection
How to reconnect or refresh all my Facebook and/or LinkedIn Pages
Refresh Facebook or LinkedIn accounts by reconnecting them from Social Accounts.
How to review and release a quarantined post
Review a Publish Guard rejection in GuardBox, correct the post or its configuration, recheck it manually, and publish it safely after it passes.
How to search by keyword?
Use the search field in the module you are viewing: Posts, Intelligence, Bots, and Target URLs do not necessarily search the same fields.
How to send custom metrics
Available fields and examples for sending custom metrics through the Nonli SDK.
How to update my email or phone number
Update your email address or phone number from your personal information.
How to use dynamic colors in Smart Image
Drive any Smart Image color from a Smart Message so each post gets a color that matches its content.
How to use Nonli HTML meta tags
Complete reference for Nonli HTML meta tags: accepted attributes, value formats, fallbacks, image slots, article metadata, and video renditions.
How to use Social Listening
Use Social Listening in Nonli to monitor and reuse external posts. Check the selected period, accounts and filters before interpreting the result.
How to use the [SHORTLINK] tag in an image or video post
Use the [SHORTLINK] tag to insert a shortened URL in image or video posts.
I changed the language of my interface and I can't find my themes anymore.
The themes are linked to the interface language - the filters data being different according to the languages. If you wish to create the same theme in 2 languages, you will have to create it independently for each language.
I want to activate an account but it does not appear in the results when I key its name in the search bar, how can I find it?
First, make sure all your filters are reset. Then, there are 2 ways to be sure to find an account: Enter the exact name of the page Enter the username, making sure it is preceded by @. Remember that Nonli only processes data from public pages and does not provide access to private accounts.
Is it possible to enter an RSS feed that is not mine?
Is it possible to enter an RSS feed that is not mine? All RSS feeds are accepted. Verify the result Reload the page and confirm the change in the same company and module where it was made.
Nonli SDK (analytics tag) - Q&A
What you need to know about the Nonli SDK: cookieless analytics tag, CNIL consent-exempt, deployed on a subdomain, built for editorial traffic analysis.
One of my social accounts is no longer connected. How can I reconnect it?
It may happen that an account is no longer connected to Nonli. When this happens, posts published from Nonli will not go through and will be displayed in error.
Set up Nonli on your website
Technical setup for publishers: whitelist our crawler IPs, configure your SDK subdomain, install the SDK, and expose the right Open Graph and schema.org metadata.
Smart Image Generator - User Guide
Use Smart Image Generator to customize images with text, logos and visual effects.
Using AI-powered message generation features
Choose a current OpenAI, Claude, Gemini, or Mistral text model in a Nonli Smart Message and understand defaults, aliases, access, and fallbacks.
What are robots for?
Robots help automate repetitive tasks to save Nonli users time. These tasks can be as different as generating alerts, messages or publications.
What are the buttons in the navigation bar?
The first button on the navigation bar corresponds to your web content: this section allows you to filter them and can display up to 40 of them.
What are the percentages in the Leaderboard?
This number corresponds to the item selected in "Sort by" in relation to the number of fans of the Facebook Page.
What are the video constraints imposed by different social networks in Nonli?
Check the formats, codecs, aspect ratios, durations, resolutions, and file-size limits required to publish videos to Facebook, Threads, Instagram, Pinterest, LinkedIn, Bluesky, and TikTok with Nonli.
What does the "error" notification on my posts mean?
An error means the post did not complete normally; use the visible message and the checks below to distinguish a network outage, authorization, media, scheduling, or Nonli problem.
What does the ~ sign to the left of my publications mean?
This character appears when a post has been published with Intelligent Planning. It can therefore be automatically rescheduled if another post is published before its scheduled publishing time.
What happens when I click on "reset your filters"?
Nonli resets the filters in the relevant section of Intelligence to their default configuration - i.e.
What happens when you activate "Create an optimized message using the description"?
Nonli uses the text in the description of type link posts to automatically generate a message.
What is a custom shortlink domain?
A custom shortlink domain is a web domain that belongs to you and will be used to shorten your URLs, share them, and get accurate statistics of your links in Nonli.
What is a flying link?
A flying link allows you to create and share different shortened URLs from a Target Url on different channels (sms, e-mail, social networks...).
What is a theme? How many can I create?
A theme allows you to define, for one or more functionalities, a set of filters that are linked to each of them, and offers you quick access to the results of these specific searches.
What is displayed on the cards?
At the top of the cards, Nonli displays: - The account logo: it redirects to the Facebook page.
What is Smart Schedule?
Smart Schedule makes it possible to: - Schedule your upcoming posts and put them in a smart queue by selecting a period of time during which they will be published with maximum spacing to optimize their engagement.
What is the "Consultation frequency of the theme in minutes"?
This is the number of times the robot will consult the theme in the consultation time slot. In other words, the value entered corresponds to the time that separates its last consultation of the theme from the next one.
What is the "Consultation period of theme by the bot"?
This corresponds to the days and time slots during which the robot is active. Verify the result Confirm that the robot is active, has an active pack, uses the intended source theme, targets valid social accounts, and has a current consultation period and publication window.
What is the "Default global data" theme?
This theme constitutes a worldwide search, carried out on all the social accounts activated in Intelligence.
What is the "Import" button next to a theme?
This button appears only for public themes - you cannot edit these themes directly as they are common to all Nonli users. To edit them, you will need to use the "Import" button to upload them into your own themes. These shared themes are handy to use as a starting point for creating your own.
What is the "Remove URL anchors" function?
An anchor is an addition of information in the URL that allows you to go directly to a specific position on the corresponding page.
What is the "Update accounts" button for?
This button is used to update the accounts in the related brand. For example, when you change the profile picture or the username. In the example, the profile picture has been changed in Facebook. By clicking the update button, the new photo will appear in Nonli.
What is the blue "shorten your links" bar for?
The "shorten your links" bar at the top of the page allows you to shorten URLs and quickly share them across all your digital channels.
What is the difference between infinite scroll and pagination?
Infinite scroll allows you to scroll through your URLs indefinitely, while pagination indexes your URLs by numbered pages.
What is the number next to the Facebook logo in the Publications section?
This is the total number of results for this search, i.e. the number of posts corresponding to all your selected filters and keywords.
What is the number of Facebook engagements?
The engagement in Nonli is as defined by Facebook minus the number of clicks, i.e. the aggregation of the number of reactions, comments and shares. For a practical framework that connects these metrics to editorial decisions, read our guide to increasing Facebook engagement for publishers.
What is the purpose of the TV mode?
The TV mode gives a user the possibility to see the results of selected themes continuously updated in full screen that can be displayed on a separate screen. Themes need to be shared in order to be displayed in TV mode.
What is the purpose of the wheel at the top right-hand side of the screen, next to the queries?
When you display a theme and change one of the filters on the screen, the star appears next to the name of your theme to indicate that a change has occurred but has not been saved in your theme.
What is the search bar for?
The search bar makes it easy to search for a previously created URL using keywords. Verify the result Check the exact external account or domain, the Nonli brand assignment, your permissions, and the connection status before repeating the operation.
What is the star next to the name of a theme?
When you display a theme and change one of the filters on the screen, the star appears next to the name of your theme to indicate that a change has occurred but has not been saved in your theme.
What is the Weak Surge Detection™?
The WSD™ feature normalizes engagement as if all accounts in Facebook Intelligence had 1 million fans, so that they are all comparable and you can identify which content or account generates the best relative engagement.
What roles are available in Nonli?
Create as many Nonli roles as needed, then grant each role access only to the required brands and features so every teammate receives the least privilege necessary.
What time zone is the robot's consultation period based on?
The robot is based on the user's time zone. If you want to activate your robot in a different time zone, you will have to take the time difference into account.
What's a pack?
A pack allows you to add consumption volumes to your plan - such as queries, shortlinks, active robots, etc.
What's the use case for Nonli's Target Urls feature?
Nonli's Target Urls allows you to quickly shorten links and share them across all digital channels (SMS, e-mail, social networks...) and analyze their performance for each lever.
When configuring a robot, I cannot select my own themes. Why?
Only shared themes and public themes can be used when configuring robots. Verify the result Confirm that the robot is active, has an active pack, uses the intended source theme, targets valid social accounts, and has a current consultation period and publication window.
Where can I enter a coupon code?
A coupon code is entered during the applicable Billing checkout or plan-change flow, before the order is confirmed.
Where can I find my invoices?
Open the main menu, select the correct company, then open Billing and its invoice or history section.
Where can I invite one or more users?
Open Users from the main menu, select Add user, then enter each teammate’s individual email address and assign the required roles.
Where can I publish my links?
You can copy your links to share them on all your digital channels: email, SMS, instant messaging, social networks... Nonli allows you to publish them directly to Facebook and LinkedIn, as well as share them on Slack through the robots to create alerts.
Where can I see my published posts?
You can find all your published posts on the dashboard of the "post" module. Verify the result After the action, clear dashboard filters and find the post by destination account, message, date, and visible status.
Where can I see my scheduled posts?
You can find all your scheduled posts on the dashboard of the "post" module. To review those posts over time, also see the guide to the publications calendar view.
Where can I see the performance metrics of my publications?
You can see the overall performance of your engagement and clicks on your links directly below each post. For more details, go to the Intelligence module for further engagement statistics for each of your posts and accounts on Facebook.
Where can I update my personal information (first name, last name, email address or telephone number)?
Update your name, email address, or telephone number from My information in the main menu, then save and complete any requested verification.
Where is the list of posts in the reviewing queue?
Posts awaiting validation can be found in Nonli's Post module, in the "Reviewing" tab. Verify the result After the action, clear dashboard filters and find the post by destination account, message, date, and visible status.
Why create multiple brands?
Creating multiple brands allows you to group together some of your social accounts to manage them in a unified way (for example, for different locations, brands, branches, entities, etc. of the same company). Please note that an account can only be attached to a single brand.
Why did my bot not publish this article?
Trace the article from its source through the theme, bot filters, scheduling, generated post, and social publication to find exactly where an automated publication stopped.
Why do I get results when I create a theme and haven't entered any filters yet?
A newly created theme is a copy of the "Default global data" theme and will generate the same results as this one as long as no filter is modified.
Why does an account that appears in my results disappear when I activate the WSD™?
The WSD™ function does not consider accounts with less than 50,000 fans.
Why does my engagement rate in Nonli differ from what is displayed in Facebook?
To calculate the engagement rate, Facebook uses the reach of a publication. Since it is highly fluctuating, Nonli uses the number of fans to easily compare the engagement rate of your different posts, that of others, and analyze the evolution of your performance over time.
Why does the Account Finder show 2 numbers of fans for the same account?
For for the accounts that are related to other accounts (e.g. McDonald's US, UK, Canada, etc.), Facebook shows on each of these Pages the aggregated number of fans of all related accounts.
Why doesn't my publication display hashtags even though I checked the option in my bot?
The hashtags generated by Nonli depend on the keywords present in the microdata of the web page whose content you are sharing.
Why is my web content not displayed?
Check the public article response, configured source, SDK or RSS collection path, canonical URL, metadata, filters, and refresh time to find why web content is missing from Nonli.